Buy a label without an account

Steps

1. On the home page, under Get a price, pick the service, size and weight, enter the Deliver to postcode and set Parcels to how many go to this address, up to 10. Select Buy Label. For more than 10, select Sign In or Sign Up in the box that opens: your quote is kept. The Buy label page opens with your quote: select Edit Quote to go back and change it.
2. The page opens on Addresses. To change the Service, Size, Weight or Parcels, use the Order summary (on a phone, tap the bar at the foot of the screen). Each weight shows the price of one label.
3. Under Send to, enter the recipient's Name and the street address, then select Next. Under Send from, enter your Name, Email, Phone, postcode and address, then select Next. Fields marked * are required. A link to reprint or cancel is sent to the email, and the labels go to the account for this email.
4. Under Contents, describe the contents, enter their Value and confirm the parcel holds none of the items under Content not allowed: batteries, liquids, pastes, powders or magnets. To change an earlier step, select Back or the step at the top of the page.
5. Check the Order summary (on a phone, tap the bar at the foot of the screen): the parcel, who it's to and from, what's in it and where to drop it off. Select the Pay button that shows the price and pay on the secure payment page.

Back on the label, it shows Confirming payment, then Creating label. When it's ready, select Print or Download on the label. With several parcels, each label shows its status: select Print All or Download All once one is ready. Labels show only in the browser that paid, for 2 hours.

A label that couldn't be created shows Retry, or Edit and Retry when the address was refused, with Request Refund under ⋮. A refund goes back to the card that paid.

Reprint or cancel later

• A new email: open the invitation email and select Accept Invitation. Select Accept invitation, then set a New password and select Update password. The labels are in My labels.
• An email that already has an account: the email Label added to your account (Labels added to your account for several) links to sign-in. Sign in as usual. The labels are in My labels.

Troubleshooting

• "No label to show.": labels show only in the browser that paid, for 2 hours. Sign in with the email you gave to see them, print them again or cancel them.
• No invitation email: check the spam folder for the email you gave under Send from.
• Send from is already filled in: this browser keeps the last sender's details and fills them in. Change them if they aren't yours.
• You left the payment page without paying: go back to the labels from the payment page and select the Pay button again, in the same browser within 2 hours.